Returns & Exchanges
At New Vinyl – Shuga Records, we want you to be completely satisfied with your sound; if your record is defective or damaged, you can return it within 30 days of purchase. Please note that opened, non-defective vinyl cannot be returned to ensure the quality of our collection for all collectors.
Verify Eligibility
Ensure your item is in its original condition and packaging, and that you have your proof of purchase or order number ready.
Contact Support
Email our customer service team with your order details and a brief description of the issue to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the vinyl in its original mailer or a sturdy record-specific box to prevent any warping or jacket damage during transit.
Ship and Track
Affix the provided return label and drop the package off at your nearest carrier; your refund or replacement will be processed once inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing